Privacy Policy

Last updated: September 18, 2025

1. Introduction

SonicPlug ("we", "us", "our") is committed to protecting your privacy and handling your personal data in accordance with the laws of the Republic of South Africa, including the Protection of Personal Information Act (POPIA).

2. What Personal Information We Collect

  • Full name
  • Email address
  • Account login credentials
  • Payment information when making purchases
  • Profile data you choose to share (e.g., music uploads, genres, feedback)
  • Usage data (device type, browser, IP address, referring URL, page access logs)

3. How We Collect Information

  • Create an account
  • Purchase or download content
  • Interact with the site (comments, uploads, support requests)
  • Visit our webpages and use our services

4. Purpose of Processing

  • Provide, maintain, and improve our services
  • Verify your identity and account
  • Process your purchases and manage transactions
  • Communicate account and service updates
  • Safeguard the security and integrity of our platform
  • Comply with legal obligations

5. Legal Basis for Processing

We process your personal information with your consent, to fulfill contractual obligations, to comply with law, or for legitimate business interests. You may withdraw consent at any time, subject to legal/tax recordkeeping requirements.

6. Disclosure of Information

We do not sell your information to third parties. Your data might be shared with:

  • Service providers who help deliver services (e.g., payment processors, cloud hosting)
  • Law enforcement or government authorities if required by law
  • Other users, when you actively post or upload content

7. Cross-Border Data Transfers

Should personal data be processed or stored internationally, we ensure adequate protections in accordance with POPIA and international standards.

8. Security

We implement reasonable technical and organisational safeguards to protect your personal information from unauthorised access, modification, or loss.

9. Data Subject Rights

You have the right to request access, update, correct, or delete your personal data at any time. To exercise your rights, please contact perplexedera@gmail.com.

10. Retention

We retain your personal information as long as necessary to fulfill the stated purposes, comply with law, or resolve disputes.

11. Cookies & Tracking

We use cookies and similar technologies to improve your site experience and usage analytics. You may control cookie preferences via your browser settings.

12. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of revisions.

14. Contact

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact perplexedera@gmail.com.